How Payments Work.
Exactly how you pay for Wishigram — the methods we accept, the steps at checkout, and what happens the moment your payment goes through. Every transaction is processed securely by CHIP.
Last updated: 24 July 2026
What You Are Paying For
Wishigram is sold as event credits. One credit lets you create and run one event — the live wish wall, table QR codes, the digital invitation and the keepsake gallery are all included.
- One-time credit packs — Personal (1 event), Starter (3 events) and Vendor (8 events). You pay once and use the credits as your events happen.
- Monthly subscriptions — Pro and Unlimited, for planners and venues running events regularly. These are arranged with our team through the contact page.
All prices are shown in Malaysian Ringgit (RM) on the Pricing page, inclusive of any applicable tax. There are no hidden fees and no charge until you confirm a purchase.
Accepted Payment Methods
Payments are handled by CHIP, a licensed Malaysian payment gateway. At checkout you can pay using any method CHIP offers, which typically includes:
- Online banking (FPX) — pay directly from a Malaysian bank account.
- Debit & credit cards — Visa and Mastercard.
- E-wallets — where supported by CHIP at the time of payment.
The exact list of options is shown to you on CHIP's secure checkout page before you confirm.
How to Make a Payment
Buying credits takes a minute. Step by step:
- Create an account and verify your email address.
- Choose a plan on the Pricing page, or from the Billing page inside your dashboard, and select Buy.
- You are redirected to CHIP's secure checkout, where you pick your payment method and enter your details directly with CHIP.
- Confirm the payment. CHIP processes it and returns you to Wishigram.
- Your credits are added automatically once the payment is confirmed, and you can start creating events straight away.
You enter your card or banking details on CHIP's page, never on ours. Wishigram only receives the result of the transaction.
When Your Payment Is Confirmed
As soon as CHIP confirms your payment as successful:
- Your event credits are added to your account immediately.
- A receipt is emailed to the address on your account, with a PDF copy attached.
- The purchase appears in your Billing history, where you can download the receipt again any time.
If the confirmation is briefly delayed by your bank, your credits appear the moment the payment is verified — you do not need to pay again.
Payment Security
- We never see or store your full card number. Card and banking details are entered directly with CHIP, a licensed gateway.
- All traffic is encrypted in transit (HTTPS).
- Card payments use 3-D Secure (such as your bank's one-time PIN) where your bank requires it.
- Wishigram receives only the transaction reference, amount and payment status.
Receipts & Invoices
Every successful payment produces a receipt showing our registered business details, the plan purchased, the amount paid and the transaction reference.
- It is emailed to you automatically, with a PDF attached.
- You can download it any time from the Billing page in your account.
Failed or Interrupted Payments
- If a payment fails or you cancel at CHIP's checkout, no credits are added and you are not charged — simply try again.
- If you closed the window mid-payment, check your Billing history: a confirmed payment will already show there.
- If money left your account but your credits did not appear, contact us with your CHIP transaction reference and we will resolve it.
Refunds
Refunds are covered in full by our Refund Policy. In short: unused credits can be refunded within the stated window, and any duplicate or incorrect charge is always refunded in full. Approved refunds are returned to your original payment method through CHIP.
Need Help?
Something unclear about a payment, or a charge you do not recognise? Reach us and we will help.
- Through our contact page — we respond within one business day.
- By email — support@wishigram.my