Refund Policy.

Full refund — within 7 days and no credit used

If you have purchased any Wishigram plan — Personal, Starter, Vendor, Pro or Unlimited — and have not used any credit, you are entitled to request a full refund within 7 days of purchase. Your request need only be accompanied by your purchase receipt.

Where credits have been used

Once any credit has been applied to create an event, the credit balance is no longer the same as it was on the date of purchase. In line with the principle set out in the Overview, the payment for that pack may not be claimed back, including the portion representing credits that remain unused.

Those remaining credits stay yours and may be used at any time until their validity period ends.

After 7 days, or after the validity period ends

• Beyond 7 days from the date of purchase, credit packs are no longer refundable. Your credits nevertheless remain valid for use throughout their validity period.
• Starter and Vendor credits are valid for 6 months from the date of purchase. Credits that expire unused are not refundable. Personal credits have no expiry date.

• Cancel anytime. Cancellation stops future billing; your plan stays active until the end of the current billing month.
• No partial-month refunds. Like most subscriptions, we do not pro-rate the month in which you cancel.
• First-month guarantee. New subscribers who have not created any event may request a full refund of their first payment within 7 days of subscribing.
• Unused monthly events don't roll over and are not converted into refunds — the Pro plan's 30 events reset each month by design.

Your celebration happens once. If a verified outage or fault on Wishigram's side materially disrupts your event — the live display cannot load, guests cannot submit wishes for a significant part of the event — we will make it right:

• We restore the event credit so you can use it again, or
• We refund the value of that event, whichever you prefer.

Report the issue within 7 days of the event with your event details so we can investigate our logs. This does not cover failures outside our platform — see the exclusions below.

If you were charged twice for the same purchase, or charged an incorrect amount, contact us within 30 days of the transaction. Verified duplicate or erroneous charges are always refunded in full — this applies regardless of any other clause in this policy.

Send us a request through the contact page or by email to support@wishigram.com, including:

• The email address on your Wishigram account.
• Your receipt or CHIP transaction reference.
• A short note on why you're requesting the refund.

What happens next:

• We reply within 3 business days with a decision or a follow-up question.
• Approved refunds are returned to your original payment method via CHIP.
• Funds typically arrive within 7–14 business days, depending on your bank.

Refunds do not apply in any of the following circumstances:

• Packs already in use. Credit packs in which one or more credits have been used, including the portion representing credits that remain unused in that pack.
• Expired credits. Credits left unused until the end of their 6-month validity period.
• Remaining subscription months. The balance of a subscription period after cancellation is made.
• Change of mind. Requests made after the 7-day window from the date of purchase, or after any credit has been used.
• Disruptions outside our platform. Internet or Wi-Fi connection failure at the event location, damage to screens or projector equipment, or device issues on the guest side.
• Terminated accounts. Accounts terminated as a result of violating our terms of use.

Unsure which case applies to you? Ask first — we'd rather explain than have you guess.

• Through our contact page — we respond within one business day.
• By email — support@wishigram.com